Warranty

Warranty Policy 

Warranty for every Rezal Bikes is 3 years, exclusively for the first purchaser. It is not transferable in the event of resale of the frame. In case of replacement of the frame, Rezal Bikes will do its utmost to ensure that the new frame is the same color, however we cannot guarantee that it will be exactly the same tone as the previous one. 

The following damages are excluded from the warranty: 

– Caused by shock or fall,
– Due to improper handling or overloading,
– Due to the use of a luggage rack,
– Due to a clear lack of maintenance or the use of unsuitable products for maintenance or cleaning,
– Due to improper use or on unsuitable terrain,
– Due to the use of a rear suspension/shock other than that originally supplied with the frame or not having been subject to prior approval by the Seller.
– Occurring following a repair that was not carried out in our workshops,
– Caused by paintwork due to splashes of gravel, acid sweating, prolonged exposure to a humid or saline environment, or to any corrosive materials or liquids
– Thread damage due to failure to comply with tightening torques or unsuitable screws. 

The following parts and services are excluded from this warranty:
-All wear parts: screws, bearings, shock absorber, bushings, eyelet, axle, derailleur hanger
– All your parts mounted on the frame, which were not supplied or manufactured by the Seller, whether or not installed by the Seller.  

– Custom paintings which will be the responsibility of the buyer in the event of the provision of a new frame.  

Peripherals mounted on the bikes will be covered by the manufacturer's warranty.  

The Seller's warranty obligations are expressly limited to the replacement or repair of the defective part or portion of the frame (in its entirety). No compensation may be claimed in the event of immobilization.  

Crash Replacement  

In the event that the damage reported on a frame is not due to a structural or design defect, but rather a crash, Rezal Bikes will make every effort to provide the purchaser with a replacement frame at a reduced price. The crash replacement is valid for the entire life of the frame, including for subsequent owners to the first owner, subject to presentation of the original purchase invoice.  

 

Request for after-sales service support  

For any after-sales service price requests, please contact customer service : contact@rezal-bikes.com