WARANTY

Warranty Policy 

Warranty for all Rezal Bikes frames is 3 years, exclusively for the first purchaser. This warranty is not transferable in the event of resale of the frame. In the event of a crash replacement, Rezal Bikes will do its best to ensure that the new frame is the same color; however, we cannot guarantee that it will be exactly the same tone as the previous one. 

The following damages are excluded from the warranty: 

– Caused by shock or fall,
– Due to improper handling or overloading,
– Due to the use of a luggage rack,
– Due to a clear lack of maintenance or the use of unsuitable products for maintenance or cleaning,
– Due to misuse or on unsuitable terrain,
– Due to the use of a rear suspension shock absorber other than the one originally supplied with the frame or which has not been previously approved by the Seller.
– Occurring following a repair that was not carried out in our workshops,
– Caused by paintwork due to splashes of gravel, acid sweating, prolonged exposure to humid or saline environments, or to any corrosive materials or liquids
– Damage to threads due to failure to comply with tightening torques or unsuitable screws. 

The following parts and services are excluded from this warranty:
-All wear parts: screws, bearings, shock absorber, bushings, eyelet, axle, derailleur hanger
– All your parts mounted on the frame, which were not supplied or manufactured by the Seller, whether or not installed by the Seller.  

– Custom paintings which will be the buyer’s responsibility if a new frame is provided.  

Devices mounted on bicycles will be covered by the manufacturer's warranty.  

The Seller's warranty obligations are expressly limited to the replacement or repair of the defective part or portion of the frame (in its entirety). No compensation may be claimed in the event of immobilization.  

Crash Replacement  

In the event that the damage reported on a frame is not due to a structural or design defect, but rather a fall, Rezal Bikes will make every effort to provide the buyer with a replacement frame at a reduced price. The crash replacement is valid for the entire lifespan of the frame, including for subsequent owners to the first owner, subject to presentation of the original purchase invoice.  

 

Request for after-sales service support  

For any after-sales service requests, please contact customer service: contact@rezal-bikes.com